America's First Federal Credit Union

Message: I have banked with America’s First for several years. Has always been a good bank. I’m giving 4 stars vs 5 because of the new call system. This bank has always felt more like a friendly home and now I must hold 8 minutes before even requesting a call back to ask a simple question. And the call back is from a call center in birmingham hours later vs the home feel of talking to who we see in the office and having easy access to ask questions about our account. I’m considering closing my account for this reason.

Message: Got great Customer Service over the phone when I decided to open an account online with them! Also receive great Customer Service in person at the Oxford Branch! Even when I call Call Center or another branch for whatever reason I receive great friendly service! So far so good no complaints.

Message: I've been using AFFCU my whole life, my parents set me up a savings account here when I was little and now that I'm older I've stayed. Everyone who works here is super friendly and respectful. They'll help you with literally anything to do with money. I highly recommend them to anyone, especially if you don't like banks.

Message: The customer service here is exceptional! I received a notification immediately when my debit card was fraudulently used. I went into the branch the following business day to resolve the issue. I was treated with the utmost respect and kindness! I know this shouldn't be surprising but I was blown away by the courtesy I was given. The gentleman shook my hand and told me if I ever needed anything to let him know and he would help.. as he introduced himself as the branch manager. Little did I know that I would have a situation the next week. He went out of his way to help and I was amazed. My husband and I have not regretted joining this credit union! If you're looking for a place where you are treated with respect and dignity, look no more!